Refund policy

Returns are accepted with in 14 days starting from the day of receiving your order. Items returned need to be returned in the condition they were sent with all packaging for a full refund of the item NOT postage. We do not cover return postage.

Please note custom items are non-returnable. ALL sale item is NON-RETURNABLE, these are made to order and cannot be returned due to the cost of it.

Please note gift vouchers are non-returnable.

If the items are faulty when the consumer receives them, the consumer must notify Creation Crafts Norfolk upon receipt of faulty goods. Upon the receipt of the goods we will conduct an inspection of the goods and if the goods are found to be faulty we will refund any postage charge incurred.
Any returns lost in the mail service are not the responsibility or liability of Creation Crafts Norfolk. It is you the consumer that must file a claim with the courier service that the item is shipped with. 

 

Please contact us for return address.